Consumer Returns Policy
Return Policy for consumers who purchase Eschenbach products from an Eye Care Professional:
- Contact the eye care or vision rehab professional from where it was purchased. Your eye care professional will provide their individual Return Policy information.
Return Policy for consumers who purchase Eschenbach products online from our web site:
- Eschenbach products should be returned within 30 days of purchase with a Return Merchandise Authorization (RMA) number that is written on the outside of the package to the following address:
Eschenbach Optic of America, Inc.
22 Shelter Rock Lane
Danbury, CT 06810
Return Merchandise Authorization Numbers can be obtained by calling our Customer Service Center at (800) 487-5389 x 0.
Returns will NOT be accepted without an RMA number.
- The product must be returned in its original box and must be in saleable condition.
- There will be no 15% re-stocking fee unless the product is returned after 30 days of purchase. After 60 days, the sale is considered final.